- Important: Returns and refunds are not supportedDue to the requirements of product hygiene and copyright protection, all sold backpacks are Final sales. We cannot accept the following situations:
Any form of return, exchange or refund request (including but not limited to size, color, function mismatch or changes in personal preference).
Goods that have been opened, used or have damaged labels.
Exception: If the goods you receive are damaged during transportation or have manufacturer defects (such as loose wires or hardware malfunctions), please provide photo/video evidence to the customer service email takeity@omsebackpack.com within 48 hours after signing for the goods. We will negotiate a solution for you. - Notes Before Purchase
To avoid disputes, we strongly recommend that you:
Confirm the requirements through the size diagrams, material descriptions and user reviews on the product page.
Contact customer service at takeity@omsebackpack.com for personalized advice. - Liability Exemption clause
We will not be held responsible for the loss or delay of the package caused by the customer providing the wrong address.
Force majeure factors such as natural disasters and customs policies may affect the delivery time. Such situations do not constitute reasons for refunds. - Contact Information
Have questions about the policy? Please contact through the only official channel:
Email: takeity@omsebackpack.com
